Wallenius Wilhelmsen is a 160-year-old Norwegian start-up, aiming for zero-emission shipping and logistics solutions. We are a market leader in RoRo (Roll on Roll off) shipping and vehicle logistics, and our job is to connect and expand sustainable world trade, with assets and services that take care of everything from the procurement of materials through to products reaching the end customer.
At sea, we have more than 130 vessels operating 15 trade routes across six continents, together with a global inland distribution network, more than 66 processing centers, and 8 terminals. Our global family consists of 8,900 people across 29 countries who are working on vessels and at ports, processing centers, and offices.
Are you the Senior Manager CRM Business Owner we’re looking for?
As a Norwegian-rooted company, Wallenius Wilhelmsen is committed to digitalizing and modernizing a traditional industry, shaping smarter and more sustainable supply chains worldwide. The Customer Growth function is on an ambitious journey to elevate and digitally enable our ways of working, drive enhanced performance and customer experience, and build the capabilities needed for future success as an integrated supply chain partner We are embarking on a strategic journey to strengthen customer relationships and drive commercial performance through the implementation of a global Customer Relationship Management (CRM) platform.
We are seeking a Senior Manager - CRM Business Owner to take a business leadership role in shaping, implementing, and evolving the CRM platform as a critical enabler of our commercial strategy. This role will serve as the primary business representative for CRM, from the initial implementation phase through continuous improvement and long-term capability development.
How is it to work at Wallenius Wilhelmsen?
«Wallenius Wilhelmsen is on a journey to transform from a shipping and landbased logistics company to an integrated supply chain partner for our customers. We have high ambitions in both transforming our legacy shipping and logistics businesses and at the same time transform our industry with new supply chain solutions. A critical component on this journey is to develop capabilities to connect our services and develop true integrated solutions. We call it connecting the dots. Carbon in. Digital Out. As the Product Manager for Integrated Solutions you will be at the centre of our company’s strategy execution. Working with key stakeholders across Operations, Sales and Digital to define, scope and bring innovative solutions to the market. Come join our journey to transform our industry. I guarantee it will be fun and rewarding if you are up for the challenge”
Christian Holth EVP & COO Supply Chain Solutions
The CRM Business Owner will be responsible for translating commercial priorities into platform capabilities, driving business process design, and ensuring that the CRM solution delivers meaningful business value. This includes aligning the platform to sales, marketing, and customer service strategies; supporting global ways of working; and championing user adoption and change management across markets and functions.
What you’ll do:
Lead the CRM vision, strategy, and roadmap as the business owner and voice of commercial teams.
Translate business needs into requirements and prioritize the backlog based on value, impact, and scalability.
Align CRM implementation with commercial, marketing, and customer service strategies.
Design and optimize core processes, including opportunity management, account planning, and pipeline governance.
Champion global CRM adoption through change management, training, and communication.
Establish governance routines to track adoption and drive continuous improvements, including AI-driven insights and automation.
Work closely with Corporate Development Office, Digital Delivery Organization and IT teams, including CRM architects and platform leads, to ensure feasibility, integration, and adoption of advanced CRM features.
Who we are looking for
This is a highly strategic and cross-functional role, ideally suited for a commercial leader who brings together strong CRM experience, commercial process understanding, and the ability to drive complex global change.
Required Experience & Qualifications:
10+ years of experience, with exposure to commercial or customer engagement-focused projects
Strong understanding of commercial operations, customer lifecycle management, and sales/marketing processes in a global B2B environment.
Experience in product ownership or business leadership in CRM implementations preferably with Microsoft Dynamics 365.
Preferably Master’s degree, and minimum Bachelor’s degree, in a relevant field.
Key knowledge and skills:
Excellent communication and stakeholder engagement skills with the ability to translate business needs into clear priorities.
Familiarity with agile delivery methods and cross-functional project collaboration.
Experience with change management and user enablement in a global environment
Analytical mindset with a focus on user experience, data quality, and business outcomes.
Familiarity with industry best practices, benchmarks, and emerging CRM trends and technologies, including AI-enabled tools and automation capabilities, is an advantage.
Get to know our history
What will you get from working with us?
At Wallenius Wilhelmsen, we offer a truly global, collaborative, and inclusive environment. Here are just a few benefits:
Modern offices with gym, canteen, and activity clubs (kayak, football, fitness)
Premium health, life, and travel insurance
Defined contribution pension plan
Flexible work options and generous leave policies
Access to company cabins in Norway, Sweden, and Spain
Location: Lysaker, Norway
Interested? Reach out to our recruiter parnter at Kvant
Ingrid Landmark
Recruitment Partner
+47 988 07 811 ingrid@kvant.co
The Recruitment Process
Wallenius Wilhelmsen has hired Kvant for this recruitment, and throughout the process, you will meet with representatives from both Kvant and Wallenius Wilhelmsen.
